Privacy policy

Privacy Policy for ChemEx Online

Effective Date:

At ChemEx online, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our platform or use our services.

1. Information We Collect

We collect different types of personal information depending on your interactions with ChemEx online. The types of information we may collect include:

• Personal Identification Information: When you register or make a purchase on the platform, we collect information such as your name, email address, phone number, shipping address, and payment details.
• Product Purchase Information: We may collect data related to your transactions, including details of the products you purchase, the quantities, and your purchase history.
• Account Information: For suppliers, we collect details such as business name, subscription type, and payment information related to your ChemEx online account.
• Technical Information: This includes IP addresses, browser type, and data collected via cookies and tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

• To Provide Our Services: We use your information to enable transactions, process orders, and communicate with you about your purchases. For example, when you select an "Instant Deal" or request a quote, we use your details to complete the transaction and provide order confirmations or rejections via email.
• To Improve Our Platform: We may analyze your data to enhance the functionality of the platform, improve user experience, and offer you more relevant products and services.
• Customer Support: We use your information to respond to your inquiries, resolve issues, and offer personalized support for both buyers and suppliers.
• Communication: We may send you notifications, updates, promotional content, or service-related announcements regarding your account, purchases, and any changes to our policies or platform.

3. Data Sharing and Security

ChemEx online will never sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted service providers who assist in our operations, such as payment processors, shipping companies, and email services. These third parties are required to maintain confidentiality and use your information solely for the purposes we direct.

We implement robust security measures to safeguard your personal data. However, please be aware that no system can be entirely secure, and we cannot guarantee the security of your information transmitted through the platform.

4. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction: You may access, update, or correct your personal information at any time through your ChemEx online account settings.
• Opt-Out of Communications: You can opt-out of receiving promotional communications from us by clicking the "unsubscribe" link in our emails or adjusting your email preferences in your account settings.
• Request Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain information.

5. Cookies and Tracking Technologies

ChemEx online uses cookies and similar tracking technologies to improve your experience on our platform. Cookies are small files that are stored on your device to collect information about your browsing behavior, preferences, and actions on the platform.

You can control cookie settings in your browser or opt-out of cookies through your browser settings, although doing so may affect the functionality of the platform.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to comply with legal, accounting, or reporting requirements.

7. Third-Party Links

ChemEx online may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these external sites. Please review the privacy policies of any third-party services you interact with.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, with an updated "Effective Date" at the top. We encourage you to review this policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: hello@chemexonline.com